Our Website content is not to be taken as legal advice neither is our content intended to be an accurate statement of the current law. Our website provides information which is only intended to provide general information. McKenzia Solicitors are not responsible for any loss caused or arises directly or indirectly from any reliance placed on the information on our website. Our Website is monitored regularly and any misuse of this website will give rise to McKenzia Solicitors taking legal action against the perpetrator.  

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Prohibited Use of our Website

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1. The website must be used for lawful purposes only and only use the website as stated in the Terms and conditions.

2. Using the website to gain unauthorised access to other software and computer systems using networks or host providers.

3. Using the website to impersonate any person or entity.

4. Use the website in any other way than is intended.

5. Violate any regulations while using the website.

6. Recklessly or knowingly transmit material (including viruses) intentionally causing harm to the website.

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Our Complaints Procedure 

 

We are committed to excellence in delivering our legal advice with exceptional client care. Should an issue arise, we need you to tell us about it. This will help us to improve our standards of care and services to our clients. If you have a complaint, please contact us at info.McKenziaSolicitors.com or telephone us on 020 8187 8464.

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How we will deal with your complaint?

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1. We will send you a letter acknowledging receipt of your complaint within five working days of receiving it.

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2. We will then investigate your complaint efficiently.

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3. You may be invited to a meeting to discuss and hopefully resolve your complaint, if applicable, within fourteen days of our sending you the acknowledgement letter.

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4. We will write to confirm what took place and any solutions we have agreed with you with five working days.

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5. If a meeting is not applicable or possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within twenty one days of sending you the acknowledgement letter.

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6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for a final review of your complaint.

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7. We will write to you within fourteen days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

 

8. If you are still not satisfied, you may be able to refer your complaint to the Legal Ombudsman by email at enquiries@legalombudsman.org.uk, by post at PO Box 6806, Wolverhampton WV1 9WJ or by telephone on 0300 555 0333.

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